FAQ
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item
please reach out to support through the helpdesk.
Where do you ship?
We currently ship in the United-States only.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support charging customers in USD. If your credit or debit card is in a different currency, you will be billed in USD. Your bank will then convert the amount to your card's currency using their exchange rate.
Do you offer 3 or 4 times payment option?
We accept 3 times payment thank to our partner Affirm.
You will be able to chose that payment option on checkout.
Where do you ship?
We currently ship in the United-States, ONLY
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Do you offer fast shipping?
Some of our product We offer fast shipping in
- United-States
You can select fast shipping after having entered your delivery location.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Will I pay taxes for international shipping?
We just ship to united states . so if you are an international customer make sure you have an address in united states .
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
To ask for a return, please contact our support using our helpdesk.
Are returns free?
Returns are the buyer's responsibility.
Feel free to contact our support agents through our helpdesk for more details.
How long does it take to process a return?
Returns are confirmed within 7 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
- Other questions
Do you have physical stores?
We currently don't have any physical stores under our brand name. However, we do have several distributors in the US
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
-Return auth number must be included with the return. (This can be found under Orders
- Send return back within 7 business days of this submission to:
Returns Department
17300 Railroad Street, Unit D
City of Industry, CA 91748
If you have a return request resulting from a defective item please reach out to our support for more information on how to proceed.